We want your shopping experience at tutusforwomen.com to be the absolute best! Our tutus are not returnable. Please measure your waist carefully. Email us for assistance with measuring at firstname.lastname@example.org. We are here to help!
- We accept exchanges or returns(minus your shipping) for refund postmarked within 7 days from the date you placed your order. We accept exchanges for an online credit for non final sale items up to 10 days from the date you place your order.
- Damages must be reported within 1 day of receiving merchandise or can not be returned.
- Refunds are issued back to the original method of payment or with an online credit.
- Returns must be received unwashed, unworn , not stretched out, and in brand new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
- Jewelry, sunglasses and hats are not returnable. Bras, Bathing suits, slips, intimates are not returnable.
- Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. Coupon code items of 25% off or more are also final sale.
- Items returned to us with makeup, deodorant, perfume, smoke or similar product stains / smells will be shipped back to you and are subject to additional shipping cost.
- Original shipping is not refundable.
- Refunds are processed within 4-6 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
How Do I Make A Return?
Email us first at email@example.com. We will give you instructions
You can return via an insured carrier of your choice to:
588 East Kesley L
Saint Johns , Florida 32259
RETURN CODE we give you in the email___________
We recommend shipping with insurance and keeping your shipping receipts until your return is processed. LUX by julia is not responsible for damaged, missing or packages lost in transit.
International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
US Postal $2 handling fee return cost
Overnight and 2nd Day Air: $18.00 return cost. (We are charged this by UPS)
3 Day Shipping and Ground Shipping: $7.00 return cost. (We are charged this by UPS)